Refund policy

If you are unhappy with your order then please contact us using the 'Contact Us' form, we will aim to reply within 2 Working Days.

If an item is faulty, we will require a picture to evidence the fault, and will need to receive this within 2 months of the date of the order.

We cannot offer a Lifetime guarantee on our badges, as, although they are built to last, they can be broken through use if put on bags and subsequently caught on walls, doors etc. Therefore, any broken badges that are older than 2 months old will not be replaced.

If no picture is provided, unfortunately we will not be able to process a replacement or refund.

If you have changed your mind, you can return the items to us within 14 days of the scheduled delivery date, a returns address will be given in the reply to the 'Contact Us' query. However, return postage for 'Changed Mind' returns will be at the buyers expense.

If you have purchased a product marked QUALITY REJECT, these are exempt from our refund policy as they are sold at a reduced price because they are of substandard quality.